A report the client can read without you in the room.
One document, for a period you choose, in two halves that are never added
together. A single score out of the two would look like a result and would not be one.
What is published
The state of the business itself, as it stands on the day the report is made.
- How many information items are published
- Whether authority to publish has been accepted, and on what basis
- The public address the information is served at
What happened
The period’s activity, kept separate — and each kind of evidence stated as its
own line rather than rolled up.
- Requests received, and how many had an answer the published information supported
- Which machines read it
- What a tested AI service actually answered
- What is still open on the next-steps list
From Agency 15 upwards, the mark at the top, the
section rules and the footer are your agency’s — never both yours and ours on the
same page.
Consent, ownership and who pays
Do we need the client’s permission?
For a business that already has an owner here, yes, and there is no way around it: you send a
request, they approve it from their own dashboard, and nothing about their business is reachable
to you until they do. A business nobody has claimed — one you add yourself — is
yours to manage immediately, because there is nobody whose consent is being skipped.
Who owns the client’s information?
The business does. Managing it does not make it yours, and handing it over is not an export:
you invite the owner to claim the business they already have, and it carries on with its
records, its address and its history intact, under their own sign-in.
Can a client end it?
At any time, from their own dashboard, without asking you and without contacting us. It takes
effect on your very next request rather than at your next sign-in, and nothing is deleted on the
way out — their records stay published exactly as they were.
What happens when we stop managing a client?
It is a transition, not a deletion: for 14 days the business stays exactly as it was, still served at Scale, with time to decide, and then it picks a plan of its own. Nothing is withdrawn
while that runs, and nothing is deleted at the end of it.
Who pays — us or the client?
You do, for the agency subscription, and it is the only invoice involved: while it is active
the businesses you manage pay nothing directly. If it lapses, each of them goes back to its own
plan rather than going dark. A rung caps how many clients your roster holds, never what any one
of them can do.